As the hospitality industry continues to adapt to the changing needs and preferences of consumers, it’s important for hotels to consider implementing new technologies and systems that can enhance the guest experience. One such innovation that has gained popularity in recent years is the use of QR codes for ordering and payment at hotels.
Here are a few reasons why hotels should consider adopting QR code ordering:
- Contactless convenience: With the ongoing COVID-19 pandemic, many people are looking for ways to reduce physical contact and minimize the risk of infection. QR code ordering allows guests to place orders and make payments without having to interact with a waiter or cashier, providing an added level of safety and convenience.
- Increased efficiency: QR code ordering can streamline the ordering process, reducing wait times and freeing up staff to focus on other tasks. It can also help to reduce errors, as orders are placed directly into the hotel’s point-of-sale system rather than being taken down by a waiter who might mishear or misinterpret an order.
- Customization and control: QR code ordering gives guests the ability to browse menus, customize their orders, and pay for their meals on their own devices. This allows them to take their time and make informed choices, rather than feeling rushed or pressured by a waiter.
- Display Menus by Location: Customers can scan QR codes and view different menus depending on their location. For example, a hotel guest could order breakfast in bed in their room, then order a drink at the hotel pool using the same open tab. This enables more revenue centers for your hotel and opens up a whole new opportunity to increase spend per visit.
- Improved accuracy: QR code ordering can help to reduce the risk of errors and misunderstandings, as orders are placed directly into the hotel’s point-of-sale system. This can help to ensure that guests receive the correct items and that the hotel is accurately compensated for its services.
- Enhanced data collection: By tracking orders placed through QR codes, hotels can gather valuable data on customer preferences and habits, which can be used to improve the overall guest experience.
Overall, the adoption of QR code ordering by hotels can provide a range of benefits for both guests and staff. It can enhance convenience and safety, increase efficiency, and provide opportunities for customization and data collection. As such, it is a technology that is well worth considering for hotels looking to improve the customer experience.