QR code ordering has become increasingly popular in the hospitality industry, particularly in the wake of the COVID-19 pandemic. This method of ordering allows customers to scan a QR code with their phone and place an order directly from their table, without the need to physically exchange credit cards with staff members.
There are several security benefits to using QR code ordering in hospitality businesses. First and foremost, it helps to reduce the risk of credit card fraud. When customers physically hand their credit card to a staff member, there is a risk that the card could be copied or skimmed. With QR code ordering, this risk is eliminated as the credit card information is securely transmitted through the customer’s phone and the business’ POS system.
Another benefit of QR code ordering is that it can help to prevent chargebacks. Chargebacks occur when a customer disputes a charge on their credit card, and the business is required to refund the money. This can be a major headache for businesses, especially if the chargeback is fraudulent.
By using QR code ordering, businesses can take advantage of 3D Secure, which is a security protocol that requires customers to enter a one-time code (sent to their phone) to confirm the transaction. This added layer of security helps to prevent fraudulent chargebacks, as it is much more difficult for a fraudulent actor to access the one-time code.
Overall, QR code ordering is a secure and convenient way for hospitality businesses to process orders and payments. By eliminating the need for physical exchange of credit cards and implementing 3D Secure, businesses can significantly reduce the risk of credit card fraud and chargebacks.